Fuzed Knowledge Management : Knowledge Maps

Access to organizational knowledge is critical in analyzing information and ideas that enable people to accomplish great things. But, many organizations have already found that implementing a formal structure for capturing and disseminating knowledge to everyone when it is needed, is difficult and rigid. Fuzed seamlessly integrates the creation and sharing of Knowledge Maps, a technique implemented in knowledge management, as part of the social experience. Knowledge Maps are shortcuts to discovering the most relevant information for task at hand. They are the path to knowledge created and shared by people you work with.

An example of a Fuzed Knowledge Map is shown below. In addition to providing a list of all the activity performed on a given information object by members of a group, Knowledge Maps also display a collection of associated information, linked by members of the group and a list of related tags in the same view. Some items in the Knowledge Map can have their own associated maps highlighted visually by the knowledge map icon next to that information, making knowledge discovery seem like it always just existed.

Discovering related and relevant information across the enterprise reduces search time and time it takes for people to recreate information that may already exist because of their inability to find the right information.

In any business, it is people that either already possess knowledge or are actively striving to acquire knowledge. People with common goals or interests come together as part of a group that may represent a project team, a community of interest or a community of practice.

Let’s take a group for instance. When a person in a group shares a document about a particular topic, it can trigger in other people’s minds in that group, the need to do further research or create a new document or to alert others of another similar or opposing document or the existence of a question or a poll previously asked that addresses the topic broadly.

The common practice today in all social enterprise tools is for others to also share what they know. Given the fluid nature of activity streams, this newly shared information bubbles up to the top. Social Enterprise tools call this knowledge sharing. At Fuzed, we believe that sharing in this manner not only increases information overload but does not provide the ability for any person in that group to rehydrate all the related information or knowledge in one click at a later time since context is lost. Sharing therefore is not always the desired behavior; it is the ability to add context to other information that is needed.

In the above example, rather than simply sharing yet more information, what if people were able to associate related information? What if this act of sharing allowed people to associate information with other information thereby creating a network of interrelated nodes that result in creation of knowledge? In the context of knowledge management, this inter related node of information is called a Knowledge Map. Knowledge Maps can be discovered for any information in one click.

Fuzed introduces a new button called “Connect items” that is available under any piece of information that is shared or created in Fuzed. The “Connect items” button when initiated gives access to a view that lets people tap into many sources of information that they feel contain associated information. People can navigate multiple sources and select any number of information objects thereby making it very simple for people to add to any information’s Knowledge Map.

Fuzed has integrated a variety of applications like Microsoft SharePoint, BING web search, Twitter, LinkedIn, uploading files along with access to all information shared or created in Fuzed. This makes it very easy for people to tap into the right information to add to the Knowledge Map.

Connect items button is found under any information

Select associated and related information from a variety of sources

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